Help centre
Frequently asked questions
Everything you need to know about buying, selling and bidding with CarsVilla.
How does buying a car from CarsVilla work?
Browse the catalogue, book a free test drive, and buy with a 5-day money-back promise. Every car clears a 200-point inspection and comes with free RC transfer handled at your doorstep.
How do I sell my car?
Use the Sell flow to get an instant valuation range, then book a free doorstep inspection. We confirm the exact price and pay you on the spot — usually within the hour.
What is the live Auction?
You list your car for bidding and verified dealers — plus CarsVilla — bid on it live. The highest bid wins. Anyone can watch the bids update in real time; dealers just log in to bid.
Is the RC / vehicle check accurate?
The Services page lets you look up registration, ownership, insurance and RTO details. In production this is powered by the official VAHAN/RTO data.
How is the car price decided?
Prices reflect model, year, kilometers, condition, ownership and live market data. For selling, we guarantee to beat any genuine written offer.
Do you offer financing and insurance?
Yes — pre-approved used-car loans up to 90% from leading banks/NBFCs, plus insurance comparison and renewal, all handled through CarsVilla.
Which areas do you serve?
Tamluk and across Purba Medinipur — Haldia, Mecheda, Panskura, Contai — and greater Kolkata.
Is my payment safe?
Payments are made through secure bank transfer. For sellers, money reaches your account before we take the car.